Shipping policy

Prime Thread Co. understands that clothing purchases often involve a practical deadline. A parent may be preparing a child's wardrobe for a new school term, replacing everyday underwear, organizing clothing for a trip, or simply refreshing a growing child's closet.

Our Shipping Policy explains how orders are prepared and delivered.

1. Shipping Charges

Prime Thread Co. uses the following standard shipping structure:

Orders of $10.00 or More

FREE SHIPPING

Orders Below $10.00

$5.99 SHIPPING FEE

The applicable shipping charge will be shown during checkout before the order is submitted.

Promotional offers may provide different shipping terms when expressly stated.

2. Order Processing

As a proposed standard operating timeframe, orders are generally expected to be processed within 1–3 business days after successful payment authorization.

Processing may include:

  1. Reviewing order information.
  2. Confirming inventory.
  3. Picking the requested merchandise.
  4. Inspecting the order for obvious fulfillment issues.
  5. Packaging the products.
  6. Preparing the shipment for carrier collection.

Processing time and carrier transit time are separate.

3. Estimated Transit Time

After an order has been dispatched, standard delivery is estimated at approximately 3–7 business days.

Based on the proposed processing and transit periods, the overall expected timeframe is approximately 4–10 business days from successful order placement.

These are estimates rather than guaranteed delivery dates.

Unexpected weather, carrier congestion, holidays, transportation interruptions, address problems, and other circumstances may extend delivery time.

4. Tracking

Where tracking information is available, it may be provided after the order is dispatched.

A tracking number may initially show limited information because the carrier may not have completed its first scan.

Customers should allow reasonable time for tracking information to update.

5. Accurate Shipping Address

Customers are responsible for entering a complete and accurate delivery address.

Please carefully check:

  • Street number.
  • Street name.
  • Apartment or unit number.
  • City.
  • State.
  • ZIP code.
  • Recipient name.

If you notice an address mistake after placing an order, contact us immediately at [email protected].

We will make reasonable efforts to assist before shipment, but an address change cannot be guaranteed after fulfillment begins.

6. Shipping Delays

Delivery may take longer than expected because of circumstances outside our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Carrier delays.
  • Transportation disruptions.
  • Holidays.
  • High-volume shopping periods.
  • Incorrect address information.
  • Unexpected fulfillment issues.

A delay does not automatically constitute a failure to deliver.

If an order appears significantly overdue, contact customer service so we can review the available information.

7. Missing Packages

If carrier tracking states that a package was delivered but you cannot find it, please first check:

  • Front door or porch.
  • Mailbox or parcel area.
  • Building reception.
  • Package locker.
  • Household members.
  • Nearby delivery locations.

If the package remains missing, contact us.

We may request tracking details or other information necessary to investigate the shipment.

8. Damaged Merchandise

If an apparel package arrives visibly damaged, customers should photograph the package and merchandise before disposing of the packaging.

Please contact us within 7 calendar days of delivery, where reasonably possible.

Include:

  • Order number.
  • Description of damage.
  • Product photographs.
  • Packaging photographs where relevant.

We will review the circumstances and provide an appropriate solution consistent with the Return and Refund Policy.

9. Wrong Item or Missing Item

If the package contains the wrong product, incorrect size, or an item is missing from the shipment, contact:

[email protected]

Please provide the order number and a description of the discrepancy.

We may request photographs of the received merchandise and packaging to help investigate the issue.

10. Returned-to-Sender Packages

A package may be returned to the sender because of:

  • Incorrect address.
  • Incomplete address.
  • Refusal of delivery.
  • Unsuccessful delivery attempts.
  • Other carrier-related circumstances.

Once a package is returned to us, contact customer service to discuss the available options.

Where a customer provided an incorrect address, additional shipping costs may apply to reshipment where permitted by law.

11. International or Special Destinations

Unless expressly offered during checkout, shipping availability should not be assumed for every international, remote, or restricted destination.

The available shipping destination and charges shown during checkout control the applicable transaction.

12. Shipping Contact

TGH BILLING SERVICE, INC.
48 Mohawk Trail
Crawfordville, FL 32327
United States

Email: [email protected]
Contact Person: JOSHUA TAYLOR HACK