Privacy policy
Prime Thread Co. respects the importance of personal information and understands that online shopping involves an element of trust.
When customers purchase boys' underwear, boys' matching sets, or related apparel, they may provide information necessary to identify the purchaser, process the transaction, arrange delivery, answer questions, and handle returns.
This Privacy Policy explains how TGH BILLING SERVICE, INC. may collect, use, disclose, retain, and protect information in connection with https://www.primethreadco.site/.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- The Prime Thread Co. website.
- Online orders.
- Customer service communications.
- Return and refund requests.
- Shipping-related communications.
- Other interactions directly associated with our online store.
This policy does not necessarily govern websites or services independently operated by third parties.
2. Information We May Collect
A. Information Provided by Customers
Depending on how you interact with us, we may receive information such as:
- Name.
- Email address.
- Shipping address.
- Billing address.
- Telephone number, if provided.
- Order details.
- Product selections.
- Size information included in an order.
- Return or refund information.
- Customer service correspondence.
- Other information voluntarily provided by the customer.
B. Transaction Information
When an order is placed, information associated with the transaction may include:
- Items purchased.
- Quantity.
- Order value.
- Shipping destination.
- Payment status.
- Refund information.
- Order history.
Payment card credentials may be processed by third-party payment providers rather than directly stored by us.
C. Automatically Collected Information
When visitors access the website, certain technical information may be collected automatically, including:
- IP address.
- Browser type.
- Operating system.
- Device information.
- Approximate geographic information derived from technical data.
- Pages visited.
- Referring pages.
- Date and time of access.
- Website interaction information.
- Diagnostic and performance information.
3. Information Relating to Children's Products
Prime Thread Co. sells products intended for boys, but the purchaser and account holder may ordinarily be a parent, guardian, or other adult customer.
We do not intentionally require children to provide personal information merely because the products are designed for children.
Parents and guardians should avoid submitting unnecessary personal information about a child when contacting customer service.
If information concerning a child is included in an order, shipping request, return request, or customer communication, we process it only as reasonably necessary for the relevant transaction or service.
Florida's 2026 statutory framework contains specific provisions concerning children's online privacy and protection of minors, as well as exemptions for processing necessary to provide a product specifically requested by a consumer or the parent or guardian of a child.
4. How We Use Information
We may use personal information for legitimate business purposes, including:
Processing Orders
To confirm orders, process transactions, arrange shipping, and maintain appropriate transaction records.
Customer Service
To answer questions about sizes, clothing sets, product availability, returns, refunds, and delivery.
Fraud Prevention
To detect suspicious transactions, investigate potentially fraudulent activity, and protect the integrity of our services.
Website Operations
To maintain website functionality, diagnose technical problems, improve user experience, and administer our online store.
Communications
To send order confirmations, shipping notices, return updates, customer service messages, and other transactional communications.
Where permitted by law, we may also send promotional communications.
Customers may unsubscribe from marketing emails through the applicable unsubscribe mechanism.
Legal Compliance
We may use information when reasonably necessary to comply with applicable law, respond to lawful requests, establish or defend legal claims, protect our rights, or investigate suspected fraud or unlawful conduct.
5. Cookies and Similar Technologies
The website may use cookies or comparable technologies.
These technologies may help us:
- Keep shopping cart information available.
- Remember certain preferences.
- Understand website traffic.
- Analyze website performance.
- Improve navigation.
- Detect technical problems.
- Support advertising or marketing functions where enabled.
Customers can manage cookies through browser controls, although disabling certain technologies may affect website functionality.
6. Information Sharing
We may disclose personal information to service providers that help us operate the business.
These may include:
- Payment processors.
- Shipping carriers.
- Fulfillment providers.
- Website hosting providers.
- Customer service platforms.
- Email communication providers.
- Analytics providers.
- Advertising providers, where used.
- Professional advisers.
- Government agencies or authorities where legally required.
We do not authorize third parties to use customer information for purposes unrelated to the services they provide to us unless otherwise permitted by law.
7. Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Florida law requires covered entities to take reasonable measures regarding the protection of certain confidential personal information and includes provisions concerning security of personal information.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should therefore avoid sending passwords, complete payment-card information, or other highly sensitive information through ordinary email.
8. Data Retention
Information may be retained for as long as reasonably necessary to:
- Complete transactions.
- Provide customer support.
- Process returns and refunds.
- Maintain financial records.
- Prevent fraud.
- Resolve disputes.
- Meet legal obligations.
- Maintain legitimate business records.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
9. Florida Privacy Considerations
Florida's 2026 Chapter 501 includes a dedicated Data Privacy and Security part. Certain rights and obligations depend on whether statutory definitions, thresholds, exemptions, and other applicability requirements are satisfied.
Where applicable, individuals may have rights concerning their personal data, which can include rights relating to access, correction, deletion, portability, or certain forms of processing.
A privacy request may be submitted to:
Please include the phrase “Privacy Rights Request” in the subject line.
We may request reasonable information to verify the identity or authority of the person making a request.
10. Third-Party Websites
Our website may contain links or integrations involving third-party websites.
Those third parties may have independent privacy practices.
We recommend reviewing the privacy policy of any external website before submitting personal information.
11. Marketing Choices
If you receive promotional communications from us, you may opt out by following the unsubscribe instructions contained in the communication.
Opting out of marketing communications does not necessarily stop transactional messages, such as order confirmations, shipping notices, refund updates, or other communications necessary to administer your purchase.
12. Policy Updates
We may update this Privacy Policy from time to time.
Changes may be made because of:
- New products or services.
- Changes in technology.
- Changes in our business practices.
- New service providers.
- Changes in applicable law.
The latest version will display its effective date.
13. Privacy Contact
TGH BILLING SERVICE, INC.
48 Mohawk Trail
Crawfordville, FL 32327
United States
Email: [email protected]
Contact Person: JOSHUA TAYLOR HACK